ab99 Privacy Policy

Ab99 ("ab99", "we", "us", "our") is committed to protecting the personal information of all registered players and visitors. This Privacy Policy ("Policy") describes how ab99 collects, uses, discloses, retains, and protects personal data when you access or use the ab99 platform available at ab99.bio, including all associated games, services, and customer support channels.

This Policy applies to all players registered with ab99, including Pakistani players accessing the platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and elsewhere. By registering an ab99 account or continuing to use the platform, you acknowledge that you have read and understood this Policy.

This Policy should be read together with the ab99 Terms and Conditions, available at /terms-conditions.

Ab99 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, Pakistani CNIC number (where provided for verification), and photograph (where submitted as part of KYC documentation).
• Contact Data: Pakistani mobile number, email address (where provided).
• Account Data: Username, account registration date, login timestamps, session activity records, and account preferences.
• Financial Data: Payment method identifiers (JazzCash account number, Easypaisa wallet, bank account details, USDT TRC20 wallet address), deposit amounts, withdrawal amounts, transaction timestamps, and PKR wallet balances.
• Gameplay Data: Game history, bet amounts, win/loss records, active bonus status, and session durations across all ab99 casino, sportsbook, and fishing game products.
• Technical Data: IP address, device type and model, operating system, browser type and version, screen resolution, and network connection type.
• Communications Data: Records of communications with ab99 support via live chat, email, or any other channel, including query content and resolution notes.
• Responsible Gaming Data: Deposit limits set, cool-off periods activated, self-exclusion requests, and any problem gambling disclosures made to ab99 support.

Ab99 collects personal data through the following means:

• Direct Registration: Data you provide when creating your ab99 account, including your mobile number, name, and date of birth.
• KYC Verification: Identity and address documents submitted in response to a verification request from ab99.
• Transactions: Data generated when you make deposits or withdrawals via JazzCash, Easypaisa, bank transfer, or USDT TRC20.
• Platform Usage: Data collected automatically as you use the ab99 website — including clickstream data, game interactions, and session logs.
• Customer Support: Data you provide when contacting ab99 support via live chat or email.
• Cookies and Similar Technologies: See Section 9 below.

Ab99 uses your personal data for the following purposes:

• To register and maintain your ab99 account
• To process deposits and withdrawals in PKR and verify payment method ownership
• To verify your identity and age as required for compliance purposes
• To operate and deliver casino games, sportsbook markets, and all other platform services
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct
• To enforce the ab99 Terms and Conditions
• To deliver customer support in English and Urdu
• To send account-related communications (transaction confirmations, security alerts, policy updates)
• To operate and improve the responsible gaming tools available to all ab99 players
• To comply with applicable regulatory and legal obligations
• To analyse platform performance and improve the ab99 user experience

Ab99 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

Ab99 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the ab99 Terms and Conditions — including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with anti-money laundering regulations, age verification obligations, and other applicable laws.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving the ab99 service, where such interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support.

Ab99 does not sell, rent, or trade personal data. We share personal data with third parties only in the following circumstances:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20 network facilitators receive transaction data necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers receive identity documents and data for the purpose of verifying player age and identity.
• Game Providers: Game providers (such as PG Soft, JILI, Pragmatic Play) receive anonymised or pseudonymised session data as required to operate their games on the ab99 platform.
• Regulatory Authorities: Where required by applicable law, regulation, or court order, ab99 may disclose personal data to regulatory or law enforcement authorities.
• Service Providers: Technical service providers (hosting, security, analytics) who process data on ab99's behalf under data processing agreements with appropriate confidentiality obligations.

All third-party processors engaged by ab99 are required to maintain appropriate data protection standards and are not permitted to use player data for their own commercial purposes.

Ab99 operates internationally and your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, ab99 implements appropriate safeguards to ensure your data receives a level of protection consistent with applicable data protection principles. These safeguards may include contractual clauses, processor agreements, or other legally recognised transfer mechanisms.

Ab99 retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specifically:

• Active Accounts: Personal data is retained for the duration of your ab99 account and for a period of at least five years following account closure, in compliance with anti-money laundering and gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction.
• Support Records: Customer support communications are retained for three years from the date of the interaction.
• KYC Documents: Identity verification documents are retained for the minimum period required by applicable law.

When the retention period expires and no legal obligation requires further retention, ab99 will securely delete or anonymise your personal data.

Ab99 uses the following categories of cookies on the ab99.bio platform:

• Strictly Necessary Cookies: Session cookies required for the basic operation of the platform, including maintaining your logged-in state and processing secure transactions. These cannot be disabled without preventing the platform from functioning.
• Performance & Analytics Cookies: Anonymised cookies that help ab99 understand how Pakistani players navigate the platform — which pages are visited most, where errors occur, and how session flows perform. No personally identifiable data is collected via these cookies.

Ab99 does not deploy advertising cookies, cross-site tracking cookies, or any third-party cookie for behavioural profiling purposes.

Most browsers allow you to control cookie settings through their preferences menu. Disabling strictly necessary cookies will affect platform functionality.

As an ab99 player, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of all personal data ab99 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction: You may request that ab99 restrict the processing of your data in certain circumstances.
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to ab99.
• Right to Object: You may object to processing based on legitimate interests, including profiling for platform improvement purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact ab99 support via live chat or at [email protected]. Requests are responded to within 30 days. Ab99 may need to verify your identity before processing your request.

The ab99 platform is strictly intended for adults aged 18 and above. Ab99 does not knowingly collect personal data from persons under the age of 18. If ab99 discovers that personal data has been collected from an under-18 user, that account will be immediately suspended, the data will be deleted, and any associated balance will be forfeited in accordance with the ab99 Terms and Conditions.

If you believe that a person under 18 is using the ab99 platform, please contact support immediately.

Ab99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• TLS encryption for all data in transit between your device and ab99 servers
• Encryption at rest for sensitive stored data including financial information and identity documents
• Access controls limiting personal data access to authorised personnel with a legitimate need
• Regular security assessments and penetration testing of the ab99 platform
• Incident response procedures for detecting and responding to data security events

While ab99 takes all reasonable steps to protect your data, no internet transmission or digital storage system is completely secure. You are responsible for maintaining the security of your ab99 login credentials.

The ab99 platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy does not apply to third-party websites. Ab99 is not responsible for the privacy practices of any third party. You should review the privacy policies of any third-party services you access through links on the ab99 platform.

Ab99 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, ab99 will endeavour to notify registered players via the contact details on their account. The effective date of the current version of this Policy is stated at the top of this page. Continued use of the ab99 platform following publication of any amendment constitutes your acceptance of the revised Policy.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the ab99 data team via live chat (available 24/7 in English and Urdu) or by email at [email protected].

Ab99 takes all privacy-related queries seriously and will respond to data subject requests within the timeframes stated in this Policy.